Billing Coordinator
Orange Vale Water Company Orange Vale Water Company Orangevale, CA Orangevale, CA Full-time Full-time $30 - $33 an hour $30 - $33 an hour 3 days ago 3 days ago 3 days ago GENERAL NATURE OF WORK Under direct supervision of the General Manager, performs billing and collection processes for all water accounts.
Participates in reviewing customer complaints and responds accordingly.
Performs clerical work involved in maintaining accurate records, answers and/or re-directs customer service requests, receives and accounts for money, assists with various billing functions.
Offers administrative support to staff as needed, and performs any other related duties that may be required.
ESSENTIAL FUNCTIONS Bills customer accounts and prepares invoices for each billing cycle.
Maintains the accuracy of correct billing amounts in a timely manner.
Prepares, transmits, and releases accurate billing files.
Administers collection process including posting and mailing of late notices, disconnect letters, 48-hour notices, and water service disconnects.
Responds to title company requests for demands for payment within 24 hours.
Creates new customer accounts and updates stockholder certificates as needed.
Responds to public inquiries in a courteous and friendly manner; able to apply and communicate policies and regulations regarding water service, billing, and meters to customers; provides information within scope of knowledge or refers to the proper person and/or office.
Greets and accommodates visitors and customers at the counter and by telephone, responding to their inquiries as necessary.
Investigates disputed bills and misapplied payments.
Makes necessary account adjustments.
Generates and delivers data reports to stakeholders as requested.
QUALIFICATIONS Knowledge of:
Billing procedures and fiscal record keeping methods Computerized billing and service information systems.
Customer service procedures and methods of resolving complaints.
Proper work safety standards.
Ability to:
Perform basic arithmetic.
Deal tactfully and courteously with the public.
Write routine reports and correspondence.
Speak effectively before customers or employees.
Respond to customers billing concerns, and quickly and accurately analyze any problems.
Follow oral and written directions.
Keep accurate records.
Establish and maintain cooperative working relationships.
Pass pre-employment physical, drug and alcohol examination, and background check.
Education, Experience, & Licenses Requirements:
High School diploma or equivalent.
Two years of customer service answering phones and computer experience.
Experience with common office computer software programs, particularly Microsoft Word & Excel.
Valid California Drivers' License issued by the California Department of Motor Vehicles.
Job Type:
Full-time Pay:
$30.
00 - $33.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Participates in reviewing customer complaints and responds accordingly.
Performs clerical work involved in maintaining accurate records, answers and/or re-directs customer service requests, receives and accounts for money, assists with various billing functions.
Offers administrative support to staff as needed, and performs any other related duties that may be required.
ESSENTIAL FUNCTIONS Bills customer accounts and prepares invoices for each billing cycle.
Maintains the accuracy of correct billing amounts in a timely manner.
Prepares, transmits, and releases accurate billing files.
Administers collection process including posting and mailing of late notices, disconnect letters, 48-hour notices, and water service disconnects.
Responds to title company requests for demands for payment within 24 hours.
Creates new customer accounts and updates stockholder certificates as needed.
Responds to public inquiries in a courteous and friendly manner; able to apply and communicate policies and regulations regarding water service, billing, and meters to customers; provides information within scope of knowledge or refers to the proper person and/or office.
Greets and accommodates visitors and customers at the counter and by telephone, responding to their inquiries as necessary.
Investigates disputed bills and misapplied payments.
Makes necessary account adjustments.
Generates and delivers data reports to stakeholders as requested.
QUALIFICATIONS Knowledge of:
Billing procedures and fiscal record keeping methods Computerized billing and service information systems.
Customer service procedures and methods of resolving complaints.
Proper work safety standards.
Ability to:
Perform basic arithmetic.
Deal tactfully and courteously with the public.
Write routine reports and correspondence.
Speak effectively before customers or employees.
Respond to customers billing concerns, and quickly and accurately analyze any problems.
Follow oral and written directions.
Keep accurate records.
Establish and maintain cooperative working relationships.
Pass pre-employment physical, drug and alcohol examination, and background check.
Education, Experience, & Licenses Requirements:
High School diploma or equivalent.
Two years of customer service answering phones and computer experience.
Experience with common office computer software programs, particularly Microsoft Word & Excel.
Valid California Drivers' License issued by the California Department of Motor Vehicles.
Job Type:
Full-time Pay:
$30.
00 - $33.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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